Shipping Policy

Last updated: 15 August 2026

Where we ship

ToniBunny ships within the United States only, including Alaska, Hawaii and US territories. We are not able to ship internationally at this time.

Shipping rates

  • Orders $65 and over — free standard shipping.
  • Orders under $65 — flat $4.99 standard shipping.
  • Express shipping is $8.99 where available.

Rates are calculated at checkout before you pay. There are no handling fees or surprise charges.

How long it takes

Every ToniBunny item is made to order, so there are two stages:

  • Production: 2–5 business days. Your item is printed after you order it. Apparel and drinkware sometimes sit at the longer end of that range.
  • Transit: 3–5 business days for standard shipping once the parcel leaves our production partner.

Most orders arrive within 5–10 business days of being placed. Business days are Monday to Friday, excluding US public holidays. Orders placed on a weekend begin production the next business day.

Peak periods (late November through December) and rare material shortages can add a few days. If that affects your order, we will email you.

If your order is delayed

If we cannot ship your order within 30 days of your purchase, we will email you before that deadline with a revised shipping date and the option to cancel for a full refund. If you choose to cancel, we will refund you in full to your original payment method within 7 business days. We will never issue store credit in place of a refund you are owed.

Tracking

You will receive an order confirmation immediately, and a separate email with tracking as soon as your parcel ships. Tracking can take 24–48 hours to begin updating after it is issued.

Address accuracy

Please check your shipping address carefully at checkout. Once an order enters production we usually cannot change it. If you spot a mistake, email us at tonitonitonibunny@gmail.com immediately and we will correct it if the order has not yet shipped.

If a parcel is returned to us because the address was incomplete or incorrect, we will contact you and reship it once you confirm a corrected address. You may be asked to cover the reshipping cost.

Lost, stolen or damaged parcels

If tracking shows your parcel as delivered but you do not have it, please check with your household and neighbours and look around your delivery location first, then contact us within 14 days of the delivery date. If a parcel is lost in transit or arrives damaged, contact us and we will replace it or refund you. You will not be left out of pocket for a delivery failure that was not your fault.

Questions

Email tonitonitonibunny@gmail.com and we will get back to you within 1–2 business days.