Return and Refund Policy
Last updated: 15 August 2026
Everything we sell is printed for you after you place your order, so we do not hold stock and cannot resell a returned item. That shapes the policy below. Our aim is simple: if there is something wrong with what we sent you, we fix it.
If something is wrong with your order
Contact us within 30 days of delivery if your item is:
- damaged or broken in transit
- misprinted, badly printed, or defective
- the wrong item, size, colour or design
Email tonitonitonibunny@gmail.com with your order number and a photo of the problem. In most cases we will send a free replacement or issue a full refund, and you will not need to ship anything back. You choose which you would prefer.
Change of mind
Because each item is made specifically for you, we are not able to accept returns simply because you changed your mind, ordered the wrong size, or no longer want the item. Please use the size guide on each product page before ordering — and if you are unsure, email us first and we will help you pick.
If you contact us before your order enters production, we can usually still cancel it for a full refund. Message us as soon as possible and we will check.
Non-returnable items
Gift cards and digital items cannot be returned or refunded.
Refunds
Approved refunds go back to your original payment method. We process them within 2 business days of approving your request, and your bank or card issuer typically takes a further 3–10 business days to post the funds. Original shipping costs are refunded when the fault was ours.
If more than 15 business days have passed since we told you a refund was approved and you still have not received it, email us and we will chase it with you.
Cancellations
Orders can be cancelled for a full refund at any point before they enter production. Once printing has started, we can no longer cancel — but if the item arrives and there is a problem with it, the section above applies.
Order never arrived
See our Shipping Policy. Short version: if it is lost in transit or shows as delivered but is not there, tell us within 14 days and we will make it right.
How to reach us
Email tonitonitonibunny@gmail.com. We reply within 1–2 business days, and there is a real person on the other end.
This policy does not affect any rights you have under applicable consumer protection law.